Help Center | ParcelLink

How can we help you today?

Package status, delivery delays, missed delivery, location issues.

Password issues, authentication errors, updating profile details.

Billing issues, refunds, payment failures, and transaction verification.

Driver/partner onboarding, documentation, payout cycles, navigation.

Pickup problems, address errors, packaging requirements.

Damaged parcels, insurance claims, return support.

Frequently Asked Questions

Where is my package?+

Use your tracking number on our Tracking Page. Updates appear instantly as the parcel moves through our network.

My parcel is delayed+

Weather, traffic, holidays, or customs may cause delays. If your parcel is over 48 hours late, contact support.

I missed my delivery+

Our courier will try again within 24 hours. You can also request redelivery or pickup from the nearest hub.

My tracking number is invalid+

Ensure correct input. Tracking may activate 1-3 hours after parcel creation.

I entered the wrong address+

Contact support immediately. If dispatch has not started, we can update the address.

How do I return a parcel?+

Returns depend on the merchant. After the merchant approves, we arrange the pickup.

Our support team is available 24/7 to assist you.